Services
Babies & Kids
Pets
Herbal Care
Sports, Arts & Outdoors
Repair & Construction
Commercial Equipment & Tools
Frequently asked questions
VERIFICATION BADGE, KYC
What is a “Verified ID†badge?
How do I get a “Verified ID†badge?
I can’t find the "Verified ID badge" option. Why?
What are the requirements for passing KYC verification?
How long does this badge last?
I uploaded my ID and selfie, but didn't get a badge. What do I do?
How to Take a Perfect Selfie for ID Verification
JOBS AND SERVICES
How can I Secure a good job on growafri
How can I Secure a good job on growafri
How can I Secure a good job on growafri
How can I Find Good Candidates for Jobs on growafri?
POPULAR
How can I sell on growafri.com?
How to buy something on GrowAfri?
What types of products can I sell on your marketplace?
How do I list a product for sale?
How do I handle payments for my sales?
How can I make my products more visible in the marketplace?
What should I do if there’s an issue with a customer or a transaction?
How do I protect my account and personal information?
What precautions should I take when paying or receiving payments from someone I don’t know?
GENERAL INFORMATION
How do I contact Support Team?
Do I need to pay to use growafri online marketplace?
How do I contact customer support?
Can I change or delete my account?
Is my personal information secure?
How do I leave feedback or reviews for a seller?
What happens if I can’t find what I’m looking for?
Can I unsubscribe from the newsletter?
FOR BUYERS
How do I find products on growafri?
Can I negotiate prices with sellers?
How do I know if a product is available?
What payment methods are accepted on growafri?
How do I know if a seller is trustworthy?
What should I do if I have an issue with my order?
Can I return or exchange an item?
How can I leave feedback for a seller?
Do I need an account to buy on growafri.com?
Can I save my favorite products for later?
What if I’m unsure about a product’s quality?
How do I report a fraudulent seller or product?
FOR SELLERS
How do I list a product for sale on growafri?
How do I manage my products and listings?
Are there any fees for selling on growafri?
How do I handle payments from buyers?
What should I do if a buyer raises a dispute or issue with a product?
How do I promote my products to get more visibility?
Can I offer discounts or run sales on my products?
How do I track my sales and performance?
How do I update my seller profile or contact information?
Is there anything I can do to sell better on growafri?
POSTING AD
How do I post an ad on growafri?
What types of ads can I post on growafri?
What are the benefits of posting an ad?
How do I set a budget for my ad?
How can I track the performance of my ad?
Can I edit or delete my ad once it’s posted?
What is the difference between a free listing and a paid ad?
Are there any restrictions on the types of ads I can post?
How do I get more people to see my ad?
MANAGING ADS
How do I create an advertisement on growafri?
What types of ads can I run on growafri?
What is the cost of running ads on growafri?
Can I edit or update my ad after payment?
How can I track my ad's performance?
Can I run multiple ads at once?
How long will it take for my ad to go live?
What if I need help with my ad?
Can I cancel my ad at any time?
Can I Share Ads on Facebook or Twitter?
Can I share ads on Facebook or Twitter?
How Long Will My Ads Stay on growafri?
PREMIUM SERVICES
What is the Premium Service on growafri?
What are the different Premium Service plans available?
How do I select a Premium Service plan?
What features are included in the Premium Service plans?
Can I change my Premium Service plan after selecting it?
How much does each Premium Service plan cost?
How do I pay for a Premium Service plan?
How long will my Premium Service ad stay active?
Can I cancel my Premium Service plan?
Do I need to renew my Premium Service plan?
What happens if I exceed my plan’s allocated budget?
What kind of support do I get with Premium Service?
Can I use Premium Service for multiple ads?
Will my ad be featured on the homepage or other high-traffic areas?
How can I report a fraudulent or fake review
FEEDBACK
How can I leave feedback for a product or seller?
What kind of feedback should I leave?
Can I edit or delete my feedback once submitted?
Can I leave feedback before I receive the product?
Can I leave feedback for sellers I have not purchased from?
How does my feedback help other buyers?
Will my feedback be visible to other users?
What if I had a bad experience with a product or seller?
Can I rate the seller separately from the product?
How can I provide general feedback on the platform?
How often can I leave feedback for the same product?
What happens to my feedback after I submit it?
How can I get a response to my feedback?
Can I provide feedback for a product I received as a gift?
JOBS & SERVICES
How do I find jobs or services on growafri.com?
How do I post a job or service on growafri.com?
What type of jobs and services can I post on growafri.com?
What information is required to post a job or service?
How can I apply for a job on growafri.com?
How do I contact a job or service poster?
How much does it cost to post a job or service?
How long does it take for my job/service post to go live?
Can I edit or update my job/service post after publishing?
Can I delete my job/service post?
Can I repost a job or service?
How do I know if someone is interested in my job or service post?
Can I negotiate the terms of a job or service?
Can I offer a job or service for free?
How do I know if a service provider is qualified?
How can I report an inappropriate job or service post?
Can I get a refund if the job or service doesn't meet expectations?
How do I know if I am getting paid for the job or service I provide?
Can I view other service providers’ rates?
What should I do if I have a complaint about a job or service?
How do I contact Support Team?
To contact our Support Team, choose the most convenient channel for yourself: live chat or email.
Chat
Live chat is the fastest way to get a response from us. As soon as you send us a message there, one of the Managers who are online will react shortly. We recommend using it for urgent cases.
To start a chat, follow these simple steps:
- Go to your Profile page;
- Click on the Support Team icon in the lower right corner;
- Click on the green icon of Live Chat;
- Click on the "Send us a message" button;
- Type in your question. Describe your issue as detailed as possible. It will save us the time we could spend asking clarifying questions and allow us to find a solution way faster.
